Guarantee of Service

AOS offers “Asymmetrical”, “Symmetrical” and “Enterprise” plan types. “Asymmetrical” and “Symmetrical” are burstable plans. The upload and download speeds listed in the “Symmetrical” and “Asymmetrical” plan descriptions are Maximum Information Rates (MIRs). The Committed Information Rates (CIRs) for “Asymmetrical” and “Symmetrical” plans are 75% of the Maximum Information Rates (MIRs). The Committed Information Rates (CIRs) for “Enterprise” plans are 100% of the listed Maximum Information Rates (MIR’s). AOS also offers Tier Levels with support response guarantees for the Committed Information Rates.

The details of any applicable service response guarantee may be found in the “Description of Packages” chart, which is available at www.aoffs.com and details the respective onsite and telephone/email response guarantees for each Tier Package.