To service a device effectively, its components must be within a certain generation and age. Devices that exceed this age can be more costly and time-consuming to repair. Several factors contribute to these complications: battery longevity, diminished speed, an increased likelihood of data loss, security vulnerabilities in firmware and the operating system, and general wear and tear of components. Additionally, some customers incur charges for our support. Lengthy processes like remote access, program launching, downloading, and installing can increase service time, thereby raising the fees customers must pay. Furthermore, customers might find themselves paying more frequently for upgrades and diagnostics, leading to increased downtime. This also raises the risk of investing in upgrades for a device that’s already on the brink of failure.
Minimum Standards
Hardware
· Intel Processor 7th Generation I5 or better (Current gen is 14th )
· Solid State Drive (SSD) 512B or larger
· 16GB RAM or larger
· 3 year Pro Warranty
· Business Grade Hardware (Dell OptiPlex, Latitude, Precision, PowerEdge)
· Hooked up to a UPS (battery backup) or at minimum a higher end surge protector (device never plugged directly in a wall outlet).
Software
· Windows 11 or 10 Pro
· Microsoft Office 365
· Adobe Acrobat Teams edition (if editing PDF’s is needed)
· Windows Server 2016 or later (preferably 2019 or 2022)
· Windows Server Active Directory or Azure AD
· Server Image Backup (Datto)
Network
· Business grade Router / Firewall ( Fortinet, Aruba, Microtik, Cisco, or Juniper preferred)
· Managed Network Switches Only
· Offices have live ethernet ports (not using WiFi on business computers or printers unless necessary)
· Proper place to keep network equipment (shelves or network rack)
· No users logging into the server
· Remote access must be done securely using an AOS recommended 256-bit encryption solution.
Workstation/End User
· Passwords meet Microsoft Standard (min. of 8 characters, at least one upper & lowercase, at least one number, and at least one special character)
· Workstations auto lock after 15 min of inactivity
· Workstations left on so updates can be applied overnight
· Users have their own login, no sharing passwords or using generic logins (eg. Front desk)
· Passwords not to be left written down next to workstation